Terms & Conditions

1. Service Description

Lewis Laundry Service provides wash, dry, and fold pickup and delivery for residential customers in LeRoy, MN and surrounding areas within approximately 15 miles. We sort, wash, dry, and fold your laundry, then return it clean and folded to the address you provide.

2. Scheduling & Availability

Pickups and deliveries are by appointment only, generally available five days a week. Same-day and next-day turnaround may be available for an additional fee and are not guaranteed. We reserve the right to reschedule due to weather, vehicle issues, or other circumstances beyond our control.

3. Pricing & Payment

Pricing is per standard 13-gallon bag as listed on our Pricing page. Add-ons (scent beads, Oxi Clean, organic detergent, rush service, or out-of-area delivery) are charged per load or per order as described at booking. Payment is due at the time of delivery unless otherwise agreed in writing. We accept cash, check, and common electronic payment methods.

4. Damage & Liability

We handle your items with care, but we are not responsible for normal wear and tear, shrinkage, color fading, or damage to items that occur during standard washing and drying. We are not liable for damage caused by pre-existing garment defects, improper care labels, or items left in pockets. Delicate or special-care items should be bagged separately with clear written instructions.

5. Lost Items

If you believe an item is missing, please notify us within 48 hours of delivery. We will make every reasonable effort to locate it. Our maximum liability for a lost item is limited to the lesser of the item's replacement cost or $25 per item.

6. Cancellations & No-Shows

Cancellations or rescheduling requests should be made at least 24 hours before your scheduled pickup. Repeated no-shows or last-minute cancellations may result in a cancellation fee or suspension of service.

7. Right to Refuse Service

We reserve the right to refuse service for any reason, including but not limited to items that are excessively soiled, contaminated, hazardous, or otherwise unsafe to handle.

8. Prohibited Items

For the safety of our staff and equipment, we do not accept the following items:

• Blood
• Oil
• Bugs of any kind
• Chemicals
• Hazardous fluids
• Fecal matter

If you are unsure whether an item is acceptable, please contact us before scheduling a pickup.

9. Changes to Terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our service after changes constitutes acceptance of the updated terms.

10. Contact and Communication

For any questions or changes to your service or special requests please reach out to us directly we are happy to work with you to meet your needs.